As ESEN employees, our aim is to translate customer requests into high quality, cost effective products and services through using our defined processes and to provide total customer satisfaction. The principles we adopt with all our employees to achieve this goal are:
To fully comply with legal and regulatory requirements
To fully meet customer demands and exceed whenever possible
To ensure full compliance with the ESEN Quality Management System requirements and to continuously improve our QMS effectiveness,
To always consider that our employees are our most important asset,
To remember that everyone, without discriminating managers and employees, has the equal right to speak, and righteousness, honesty, teamwork, balanced social and business life and information sharing is the company culture,
To remember that as employees, every one of us is responsible for reaching our goals defined by our quality policy.
OUR CERTIFICATES AND MEMBERSHIPS
ESEN carries out a rigorous quality policy in order to ensure a healthy work process and to always keep customer satisfaction high. In this respect, it fulfills the requirements of the following principles and certificates:
ISO 9001:2015 Quality Management System Certificate: We work in accordance with ISO 9001: 2015 Quality Management System Requirements in order to develop and deliver products and services that fully meet the needs of our customers.
CMMI-DEV v1.3 Maturity Level 3: Our activities covering all product design and development life cycle (system engineering, project management, software/hardware development, integration, etc.) were evaluated by the European Software Institute (TECNALIA) as a CMMI-DEV v1.3 model maturity level 3.
Compliance with DO-178C requirements: We follow software engineering processes compliant with this criteria, which means that our safety-critical software meets the requirements of certification authorities such as EASA/FAA.
National and NATO Facility Security Clearances: It is certified by Republic of Turkey and NATO that our facility meets the required safety standards to ensure the security of data and projects of our partners.
Continuous improvement principle: We act in line with the principle of continuous improvement by means of trainings and self-assessment processes to increase efficiency, to transform current technological developments into advantage in practice and to increase performance.
ESEN is a member of the following organizations: